Frequently Asked Questions
These are some of the most commonly asked questions that we get from our customers. If you don't see what you're looking for, please reach out!
Orders
If you know what you’d like to order, please visit our Online Shop and place an order online.
If you have a general idea, but not set on what you need for your event – contact us and we will work through some ideas with you to finalize something great for your function!
We recommend placing your order as soon as you know the date of your event. However, we understand that life gets busy! We will try to accommodate your order if it is placed last minute, but we can't guarantee that we will be able to fill orders that are required within 72 hours.
We request all invoices be paid in full prior to pick up or delivery. We currently accept all major credit cards via online payment link, cash, cheque or Interac E-Transfers to info@balloonbaryqr.ca
We request all invoices be paid in full prior to pick up or delivery.
On orders more than $500, a 50% non-refundable deposit is required at the time the order is placed.
We start prepping your order a few days before we deliver it to you (it takes time to make those beautiful tassels!) Because of this, we do not allow changes to be made to your order within 48 hours prior to pick up or delivery.
Pick Up & Delivery
Yes, we deliver! Delivery fees apply and are dependent on location and size of order. We will include that information when providing you with an estimate.
Note: Our BBYQR Signature Balloons are called XL for a reason! We transport all of our products in the back of an SUV with the seats down. Please take this into consideration when choosing between pick-up or delivery.
Pick ups are available at our shop, Unit E - 1702 McDonald Street, Regina, SK. Our signage isn't up yet, but we are located right beside Prairie Boy Windows!
Note: Our BBYQR Signature Balloons are called XL for a reason! We transport all of our products in the back of an SUV with the seats down. Take this into consideration when choosing between pick-up or delivery.
Balloon Care
Our signature balloons look top notch for approximately 48 hours. After that time, the balloon will slowly start to shrink and the letters will bubble. We have had clients send us pictures of their balloons looking great up to two weeks later - that's dependent on a number of variable factors - hence the 48 hour recommendation.
We cannot guarantee your balloons will last once they are delivered or picked up. You might walk into a pokey tree branch, rest your balloons against a hot car, accidentally let them go, or over-expose them to the elements. Helium is very sensitive to hot and cold, and the life of your balloon could be affected by the temperature of your house or weather outside.
If we pop your balloon, we will replace it! However, if you/someone else/mother nature pops/steals/damages/karate chops/lets go of your balloon, Balloon Bar YQR is not held responsible.
Unfortunately, our Signature Balloons are not able to be transported uninflated. All Signature Balloons are delivered/picked up as a final product due to the process used to create them.
We will fill foil/mylar balloons that have not been purchased through us. However it's very important to note that we can not guarantee that they will stay inflated or that they won't pop. We will not replace any foil balloons that were not purchased through us.
Extra
Our Online Shop has all the pricing information for (almost) all of our items! If you do not see what you are looking for, please contact us and we can put together an estimate for what you are looking for.
Yes! We require at least 10-15 business days to complete these projects. We also require a high resolution image of your logo. We can also supply you with helium, valves, ribbon, cutters, etc for your event.
Please visit our Inpage to see all of our previous projects! We also have many examples of our work on our social media!