Where are you located and what are your hours?
We do not currently have a storefront as we operate out of our home and online. We will keep you posted if that ever changes! We don’t have set business hours at this time, however we strive to reply to all inquiries within two business days and work to be available at the times most convenient for our clients.
How can I place an order?
You can text or call 306.526.8078, email firstname.lastname@example.org, or send us a message on our website. If you know what you’d like to order, we will finalize details and confirm your date. If you have a general idea, but not set on what you need for your event – contact us and we will work through some ideas with you to finalize something great for your function!
We will contact you 1-3 days prior to your event with your final invoice and to confirm pickup/delivery information.
What type of payment do you accept?
We currently accept all major credit cards at time of delivery, cash, or Interac E-Transfers to email@example.com
When is payment due?
Payment is due prior to delivery.
On orders more than $200, a 50% non-refundable deposit is required at the time the order is placed.
How far in advance do I need to order?
We recommend placing your order as soon as you know the date of your event. However, we understand that life gets busy! We will try to accommodate your order if it is placed last minute, but we can't guarantee that we will be able to fill orders that are required within 72 hours.
Can I make changes to my order?
We start prepping your order a few days before we deliver it to you (it takes time to make those beautiful tassels!) Because of this, we do not allow changes to be made to your order within 48 hours prior to delivery.
Do you deliver?
Yes, we deliver! Delivery fees apply and are dependent on location and size of order. We will include that information when providing you with an estimate.
Note: Our BBYQR Signature Balloons are called XL for a reason! We transport all of our products in the back of an SUV with the seats down. Please take this into consideration when choosing between pick-up or delivery.
When and where can I pick up my order?
Product pick-ups are by appointment only. We will contact you 1-3 days prior to your order date/event to finalize appointment times and pick-up location.
Note: Our BBYQR Signature Balloons are called XL for a reason! We transport all of our products in the back of an SUV with the seats down. Take this into consideration when choosing between pick-up or delivery.
How long do the BBYQR Signature Balloons last?
Our signature balloons look top notch for approximately 48 hours. After that time, the balloon will slowly start to shrink and the letters will bubble. We have had clients send us pictures of their balloons looking great up to two weeks later - that's dependent on a number of variable factors - hence the 48 hour recommendation.
What happens if my balloon is damaged?
We cannot guarantee your balloons will last once we drop them off to you. You might walk into a pokey tree branch, rest your balloons against a hot car, accidentally let them go, or over-expose them to the elements. Helium is very sensitive to hot and cold, and the life of your balloon could be affected by the temperature of your house or weather outside.
If we pop your balloon, we will replace it! However, if you/someone else/mother nature pops/steals/damages/karate chops/lets go of your balloon, Balloon Bar YQR is not held responsible.
Where is your price list?
We do not currently have a product price list. If you have an idea of what you are looking for, or a set budget in mind– we would be happy to build you a quote or estimate to fit what you are looking for.
Do you have a catalogue?
We do not have a catalogue of all the products we offer. Please visit our social media pages to see previous work.
If you find a photo online (or likely on Pinterest), we’d be happy to discuss recreating that item for you. Please note, many photos of balloons online are photoshopped and will not look exact when recreated.
Can I take a BBYQR Signature Balloon uninflated?
Unfortunately, our Signature Balloons are not able to be transported uninflated. All Signature Balloons are delivered/picked up as a final product due to the process used to create them.
Can you fill balloons that I already have?
Yes, we can fill your balloons with helium for you. Please contact us for a quote. However, we cannot guarantee the quality of these balloons. Replacements for balloons purchased elsewhere that are popped by Balloon Bar YQR during the inflation process will not be provided.
I need 500 balloons with my logo, can you do this?
We do not provide mass quantity printing at this time. However, we have contacts who provide balloon printing within Canada. If you provide us your logo, we are happy to have those items brought in for you. We can also supply you with helium, valves, ribbon, cutters, etc for your event.
Are there any safety concerns related to balloons?
Follow these tips to make sure your event remains a super fun time!
- Keep your balloons secured to the weight we provide – this will keep your helium filled balloons from releasing into the air!
- Always monitor kids and pets around balloons – popped balloons and ribbons are choking hazards
- Do not inhale helium – it may give you a funny voice, but don’t do it! Although it’s not poisonous, it could lead to suffocation or damage your lungs
Are balloons okay for the environment?
You may be concerned about the impact your beautiful balloons has on our environment. We highly recommend using latex balloons to ensure you are being earth-friendly. We use Qualatex latex balloons, which are biodegradable, and decompose as fast as an oak leaf in your backyard! Latex comes from rubber trees, and is collected by cutting the tree’s bark and then catching the latex in a cup. Latex harvesting doesn’t hurt the tree!
If you do choose to use foil balloons, we recommend that you discard them appropriately and never release them into the air. Foil balloons do not decompose and can easily become tangled in trees and power lines. To properly dispose of foil balloons you should cut the balloon open to release any helium, then discard them in a recycle trash container. Most curbside recycling companies will accept foil balloons, but if not, you can find a local recycling center that does. Feel free to contact us if you need any help locating a recycling center!